Tape or “ribbon” style retractable leashes are safer. TUG does not manufacture rope-style retractable leashes. The plastic chew-guard near the end can mitigate biting damage to some extent; however, retractable leashes are not meant for chewing dogs or teething puppies, as damage from chewing can lead to snaps.
Rope or String style retractable leashes are often more resistant to outside abrasion than Tape style leashes. However, if these get wrapped around body parts, they can cause cuts or abrasion injuries to you and your pet.
Washing the leash body is easy. Simply wipe it down with a warm, soapy washcloth and dry when finished.
To clean the leash tape, you’ll first need to have a backup leash because your TUG retractable will need time to dry. You can pull the entire length of the leash out and lock it in place, then you can give the nylon tape a warm, soapy bath. Be careful not to use abrasives during cleaning, but a soft-head toothbrush is fine. After cleaning and rinsing, be sure to leave the nylon outside of the casing until it has fully dried. Be sure not to mistakenly retract the leash while it’s still soaking wet, as extra moisture inside the leash could cause retraction problems in the future.
If your leash is not operating correctly, do not attempt to open it. Instead, please reach out to our support team. The leash has a hazardous spring inside and opening the leash is dangerous. For your safety, please do not open the leash.