Happiness Starts With Training

If you're a new dog owner, it's likely your puppy or rescue dog requires training. Proper leash training will provide a happier experience for both you and your dog. Whether you've decided to train your dog on your own or hire a professional to help you, the videos below provide valuable information and tips to get the best experience while walking your dog. We highly recommend using professional training suggestions and establish basic obedience, especially before using a retractable style leash.

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Retractable Leash Styles

Tape Style

Tape or “ribbon” style retractable leashes are safer. TUG does not manufacture rope-style retractable leashes. The plastic chew-guard near the end can mitigate biting damage to some extent; however, retractable leashes are not meant for chewing dogs or teething puppies, as damage from chewing can lead to snaps.

String Style

Rope or String style retractable leashes are often more resistant to outside abrasion than Tape style leashes. However, if these get wrapped around body parts, they can cause cuts or abrasion injuries to you and your pet.




Washing the leash body is easy. Simply wipe it down with a warm, soapy washcloth and dry when finished.

To clean the leash tape, you’ll first need to have a backup leash because your TUG retractable will need time to dry. You can pull the entire length of the leash out and lock it in place, then you can give the nylon tape a warm, soapy bath. Be careful not to use abrasives during cleaning, but a soft-head toothbrush is fine. After cleaning and rinsing, be sure to leave the nylon outside of the casing until it has fully dried. Be sure not to mistakenly retract the leash while it’s still soaking wet, as extra moisture inside the leash could cause retraction problems in the future.

Do Not Open

If your leash is not operating correctly, do not attempt to open it. Instead, please reach out to our support team. The leash has a hazardous spring inside and opening the leash is dangerous. For your safety, please do not open the leash.

Warnings and Precautions

Do not attempt to open the leash casing, as there is a loaded coil spring inside which could be hazardous. Contact the manufacturer if there is a problem with the leash. Do not let your dog run from the start to the end of the line, as excessive pull force could pull the user and cause injury. Inspect the nylon leash material before each use and do not use if it is damaged or frayed. Watch out for abrasion and biting/chewing, as these are main causes of leash material damage. Do not use if your leash or dog’s collar is damaged; snap back can occur if there is a break and cause serious injury. Do not allow the leash to wrap around any body part.